Weekend Out-Of-Hours Triage Nurse - Triage Contact Centre, Dunfermline
Total Salary Package up to £5,200 DOE
You’ll never be alone at Vets Now
Our Contact Centre is the first touch point for concerned pet owners and works alongside our network of emergency clinics and speciality hospitals Vets Now are located across the UK to ensure that we can offer the best emergency and critical care in the country. Whether its sharing best practice or seeking advice on a particularly complex case, you will never be alone at Vets Now.
As a Triage Nurse in our Contact Centre you will be responsible for assisting a team of call handlers, in providing pet owners with guidance and appropriate next step recommendations. You will work closely with the shift supervisors to deliver excellent customer service to our clients, liaise with our clinic teams and be on hand to discuss more detailed cases with pet owners.
Essentially this is a clinical role in a non-clinical environment. Use your clinical knowledge to provide immediate reassurance and assistance for our clients at the time they need it most.
We are looking for qualified, RCVS registered nurses who have a minimum of one-year post qualification experience working in a practice. Exposure to OOH or emergency and critical care is mandatory. You should be able demonstrate strong coaching and mentoring skills, with the ability to prioritise and plan on your own.
Exceptional client care skills are required, along with a good telephone manner and the ability to communicate clearly and effectively. We are looking for a Triage Nurse to work 2 in 4 weekends. Our open hours are from 07:45 on weekends and closing at 01:00. Shift times will be within these hours.
Delivering High Standards
With 55 clinics across the UK and Northern Ireland our Contact Centre is the start of every client’s journey with Vets Now and being a Triage Nurse means you are key to helping provide the highest level of patient care and drive home our high standards in client care.
Make the leap. Be the best. Now