Cookie Policy

Last Updated: 15/05/2018
URL: www.vets-now.com/legal/cookie-policy

Thank you for visiting Vets Now. We hope that you enjoy using our site. We’ve prepared this Cookie Policy to help you better understand and to feel more confident about how we use cookies on our site. We have tried to keep this document as short as we legally can. However, the full text wording is important and legally binding. Please read the following carefully to understand our views and practices regarding cookies and how we use them when you visit our site.

Our Privacy Policy: You can find our privacy policy www.vets-now.com/legal/privacy-policy which explains more about how we may collect and use your personal information.

Our Data Retention Policy: You can find out how long we may hold onto your personal information www.vets-now.com/legal/data-retention-policy. If you have any questions please do not hesitate to contact us at dataprotection@vets-now.com or, if you prefer to call or write to us, then you can find our contact details at the bottom of this page.

WHO WE ARE

We are VETS NOW LIMITED, our company number is SC339529, and our registered office is at George Square, Castle Brae, Dunfermline, Fife, KY11 8QF, Scotland. But, for the purposes of this Cookie Policy, it’s just easier if we refer to ourselves as “we” or “us”.

WHAT IS A COOKIE

We use various technologies on our site to collect information that helps us improve your online experience. We refer to these technologies which include cookies, collectively as “cookies”. This Cookie Policy explains the different types of cookies used on our site and how you can control them. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Cookies are widely used throughout the Internet in order to make sites or other online services work or to be better or more efficient. They can do this because sites and other online services can read and write to the cookies stored on your computer, enabling them to recognise you and remember important information that will make your use of them more convenience, for example, by remembering your preferences, username, or the items you placed in a shopping cart. If you consent to us storing cookies on your computer or other electronic device then you agree that we can store and access cookies as described in this policy.

HOW YOU CONSENT TO US PLACING COOKIES

We place cookies on your device to help make this website better. You can change your cookie settings within your browser settings. By clicking or selecting the “I Agree” button that appears in that pop-up then you are demonstrating to us that you are freely giving us informed and specific consent for us to place cookies on your computer for the purposes specified in this Cookie Policy and you are accepting and consenting to the practices described. Remember, our Privacy Policy and Data Retention Policy can be found www.vets-now.com/legal/privacy-policy and www.vets-now.com/legal/data-retention-policy. If you do not want us to place cookies on your machine, please adjust your browser settings or opt out below. The duration of each cookie that we may place on your computer can be found in our Data Retention Policy www.vets-now.com/legal/data-retention-policy.

WHAT DO YOU USE COOKIES FOR?

Our site uses cookies to distinguish you from other users of our site and to save and retain certain parameters about you and your usage of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. There are four different categories of cookies that we use on our site:

Essential cookies: These are cookies that are essential for the operation of our site. They include, for example, cookies that enable you to log into secure areas of our site or make use of e-billing services. We also use cookies to prevent fraudulent use of your login credentials. These cookies are essential for using our site and therefore cannot be turned off without severely affecting your use of it.

Analytical/performance cookies: Performance cookies allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily. These cookies also allow us to see overall patterns of usage on our site and help us record any difficulties you may have with our site.

Functionality cookies: In some circumstances we may use functionality cookies. These are used to recognise you when you return to our site or provide enhanced and more personalised features, for example, to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language, region, or regional veterinary practice).

Targeting cookies: We and our service providers and partners may use targeting or advertising cookies to record your visit to our site, the pages you have visited and the links you have followed. For example, we may use targeting or advertising cookies to limit the number of times you see the same ad and to help measure the effectiveness of any campaigns. We may also use this information to make our site and any advertising (if applicable) displayed on it more relevant to your interests. If you would like more information about targeting and advertising cookies and how you can opt-out of these by changing settings on your computer, you can visit http://www.allaboutcookies.org/manage-cookies/.

COOKIES WE USE

You can find more information about the individual cookies we use on our site and the purposes for which we use them in the table below:

Cookie Name Purpose and Content
_utma Type Analytics/performance cookiePurpose Used to distinguish users and sessions when they connect to our siteContent Randomly generated numberProvider Google Analytics
_utmb Type Analytics/performance cookiePurpose Used to determine new sessions/visitsContent Randomly generated numberProvider Google Analytics
_utmc Type Analytics/performance cookiePurpose This cookie is set for interoperability data analytics software. This cookie operates in conjunction with the _utmb cookie to determine whether the user was in a new session/visitContent Randomly generated numberProvider Google Analytics
_utmz Type Analytics/performance cookiePurpose Stores the traffic source or campaign that explains how you reached our siteContent Randomly generated number + information on how our site was reached (e.g. directly or via a link, organic search or paid search)Provider Google Analytics

Providers Google Analytics

  • The cookies used by Google Analytics are used to collect information about how you use our site. We use this information to compile reports and to help us improve our site. The cookie collects information in an anonymous form, including the number of visitors to our site, where visitors have come to the site from and the pages that they visited.  You can read more about Google’s overview of privacy and safeguarding your data at https://support.google.com/analytics/answer/6004245

Third Parties Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. Some of the cookies we use are

  • Facebook: to show you relevant content and promotional messages
  • Google Search Adwords: to show you relevant content and promotional messages
  • LinkedIn: to show you relevant content and promotional messages
  • Twitter: to show you relevant content and promotional messages
  • Reviews.co.uk: to give you the option to review your experience with us
  • Force24: to send you emails
  • Firefish: to process your job application

HOW DO I CONTROL COOKIES?

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. You may also delete any cookies stored on your computer at any time. You can find out more about changing cookie settings on your computer by visiting http://www.allaboutcookies.org/manage-cookies/.

HOW LONG IS COOKIE INFORMATION STORED?

Different cookies may be stored for different periods of time. In many cases these cookies are updated automatically each time you visit our site or may expire and be deleted by your computer automatically. It is important to understand that when a cookie is placed on your computer it will reside on your hard drive until it expires and is deleted or it may reside on your hard drive until you manually delete it – this entirely depends on your individual browser settings and we do not have control over this. The duration of each cookie that we may place on your computer can be found in our Data Retention Policy www.vets-now.com/legal/data-retention-policy. Please remember that you can delete or change the way in which you store cookies on your computer at any time.

CHANGES TO OUR COOKIE POLICY

We may need to change this Cookie Policy if it’s necessary for legal reasons or to reflect changes to our services. In any case, the provisions of this Cookie Policy may be changed without prejudice to your rights. When we change our Cookie Policy we will make the updated Cookie Policy available on our site and we will also update the “Last Updated” date. Any changes to our Cookie Policy will come into effect 30 days after we post it on our site. During that period you’re welcome to contact us if you have questions about the changes.

MORE ABOUT YOUR PRIVACY

Please also check out our Privacy Policy www.vets-now.com/legal/privacy-policy, which gives more information about how we protect your privacy.

CONTACT US

If you have any questions, comments or requests regarding our Cookie Policy then please do not hesitate to get in touch with us. To make things easier for both of us we would appreciate if you your queries were addressed to our Privacy Officer:

Vets Now Privacy Group

Vets Now Limited Penguin House Castle Riggs, Dunfermline KY11 8SG United Kingdom

or

dataprotection@vets-now.com.

or Telephone: +44 (0) 1383 620 064

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